State Farm® Insurance Agent Rhonda Greathouse
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Breanne McCollum
March 6, 2025
5
out of
5
rating by Breanne McCollum
"Rhonda and her staff are friendly, attentive and a great choice for your State Farm office!"
We responded:
"Thank you, Breanne, for your wonderful feedback! I'm glad to know that you find our team friendly and attentive. We're here to help with any insurance needs you may have. Feel free to reach out anytime!"
Giovanni Delatorre
December 24, 2024
1
out of
5
rating by Giovanni Delatorre
"I am a DoorDash driver. I came to deliver an order. They literally gave me a zero dollar tip. Imagine how it would treat your insurance claims."
We responded:
"Hi Giovanni, I am not aware of the situation you mentioned. While a tipping decision is separate from our insurance services, I assure you that we are committed to providing excellent service to all our customers."
Bo Long
November 20, 2024
5
out of
5
rating by Bo Long
"I am very glad to finally have an agency in Amarillo that I can talk to. From the person at the office front desk all the way to quotes. I was treated very professional and handled very promptly. If it continues this way from here forward I will be very happy. Thank You Bo"
We responded:
"Bo, thank you so much for your kind words! I'm glad you had a positive experience with our team. It's wonderful to know that you felt professionally treated and promptly handled from start to finish. We strive to maintain this level of service and are here for any future needs or questions you may have. - Rhonda Greathouse - State Farm Insurance Agent, Amarillo, TX"
Heather Luce
November 8, 2024
5
out of
5
rating by Heather Luce
"The friendly staff is knowledgeable and informative. They answered all my questions and made the process easy"
We responded:
"Heather, thank you for your wonderful review! I'm happy to know our team was able to answer all your questions and make the process easy for you. We always strive to be knowledgeable and informative. If you need any further assistance, don't hesitate to reach out. - Rhonda Greathouse - State Farm Insurance Agent, Amarillo, TX"
Aj Rojas
October 30, 2024
1
out of
5
rating by Aj Rojas
"Sadly ive been with them for years but its like pulling teeth to get quotes. I have 3 cars and 2 house and still cant get a quote. I leave messages and no response. Rhonda have your people call my people. Voice of a customer can go far!!!! Here I am 6 months later.. they added my deceased father to my policy and will not transfer. Stay far from this place horrible. Get your shit together rhonda. Release my money and policy. I will continue to report yelps and reviews untill you personally rhonda contact me"
We responded:
"AJ, I am so sorry for the lack of service. I know you are going through a really stressful time and we have made it worse for you. Please accept my sincerest apology. We are working on your quotes now."
Zahra Nourmohtad
October 29, 2024
1
out of
5
rating by Zahra Nourmohtad
"I canceled my life insurance at September and physically I went to their office to sign the documents because their email never worked, they changed me twice since then and no one have any idea what they are doing."
We responded:
"Zahra, I'm sorry to hear about the difficulties you experienced with canceling your life insurance. Sometimes the experience with the State Farm policy change and electronic signature process can take longer take longer than we expect. It can be frustrating for you and for our office as well, when system limitations and processing times take longer than we both expect. We appreciate your patience with our office. Again, we apologize."
Maribeth Fuentes
August 22, 2024
1
out of
5
rating by Maribeth Fuentes
"Literally no one knows how to do their job. I paid my dues then they want to say I have to pay another $200 that same day for the next month when I should pay that when it’s the next month. I have called twice today and they sent me to voicemail. Then I called again and they picked up the phone then hung up. I have been patient and trying to do everything through customer service number, and the app; but no help was provided either. It has gotten to the point where I will have to go to another insurance agency. I don’t want that. So please Rhonda handle your staff correctly and politely, they can be very rude when they don’t know how to figure out a policy."
We responded:
"Maribeth, Thank you for sharing your feedback with our office. I understand your frustration regarding payment on the policy. Please know that our requirement for full down payment before issuing an added vehicle on a policy is in line with State Farm standard procedures. We must adhere to these guidelines to ensure consistency and fairness. I apologize that your experience did not meet your expectations. We will take your comments into account to improve our customer service. "
Gary Gunn
April 11, 2024
1
out of
5
rating by Gary Gunn
"I will follow up with an updated review of my experience with Ronda Greenhouse, State Farm Insurance, and the claim process I went through in 2020. You will want to read my review in full. This is a very dishonest agency and claims department in Dallas. They lie about many things and the claims office in Dallas has the most employees who lie, are corrupt, steal money, and some should have criminal charges filed against them."
We responded:
"We appreciate the feedback, Thank you for the 5 star Review!!"
alex dominguez
April 10, 2024
5
out of
5
rating by alex dominguez
"Love this place"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
smerk one
February 22, 2024
5
out of
5
rating by smerk one
"Wonderfull customer service* Wow, after recieving a quote almost $3,500 more from my Fathers last insurance co. Luckily, i called Rhonda Greathouse, her amazing team took care of him , really went above and beyond* Thank's Lauren, Tiffany, and Monique👌🇺🇸"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that the team provided wonderful customer service and helped you save on your insurance. We're glad we could exceed your expectations and provide you with the assistance you needed."
Amy Criss
October 5, 2023
5
out of
5
rating by Amy Criss
"Tiffany Reed got me a fantastic quote on both car and renters insurance. She was quick and efficient with setting me up, professional and knowledgeable with options available to me. I appreciate so much what she has done for my family!"
We responded:
"Amy, Thank you for the wonderful review and trusting our team with all your Insurance needs. "
Angela Attebury
September 25, 2023
5
out of
5
rating by Angela Attebury
""Balee" made this sign up experience great by being articulate, polite and knowledgeable. Grateful for the professionalism."
We responded:
"Hi Angela, I will make sure that Baylee hears about your nice remarks. She is a wonderful person and we are so blessed to have her on our team. We appreciate your business!"
John Simon
August 30, 2023
5
out of
5
rating by John Simon
"I have used Rhonda Geathouse for several years, covering my apartment. Through the time with her agency, any question, assistance needed, promptly provided. Courtesy always served with their help."
We responded:
"John, thank you so much for your kind words. Tiffany, Baylee, Anna and Monica are the very best! Have a great day!"
Rob Robertson
June 16, 2023
5
out of
5
rating by Rob Robertson
"Friendly and very professional when you need help. Annie always returns my call and has great follow through. Thanks to the whole staff"
We responded:
"Thank you for the 5 star review and for your kind words recognizing Annie's efforts to go the extra mile, Rob! Your kind words about our team makes our day. It is our pleasure to be able to assist you with any of your insurance questions or needs. We strive to provide you with the customer care you need and truly appreciate your feedback!"
Beebster B
June 14, 2023
5
out of
5
rating by Beebster B
"The service is great. They really go above and beyond to try & meet your needs. Baylee is a joy to talk to. She's efficient and friendly... which can be a rare trait nowadays. Thank you Baylee for continued awesome customer service. I appreciate you and though others should know how awesome you are."
We responded:
"Thank you for the 5 star review! We strive to go the extra mile to provide you with the customer care that you deserve and truly appreciate your feedback recognizing Baylee's efforts! Your kind words make our day! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Robert F
June 9, 2023
5
out of
5
rating by Robert F
"Thanks for all you do. Appreciate the help."
We responded:
"Robert, thanks so much for all you do as well! We appreciate you so much. Please let us know if you need anything!"
bbamarillo
March 28, 2023
5
out of
5
rating by bbamarillo
"Janie Moreno offered me awesome customer service while adding a vehicle to my policy. Very professional and extremely personable. Every business needs a "Janie" thank you for your help today!!"
We responded:
"Thank you for the 5 star review! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Eric Davis
March 28, 2023
5
out of
5
rating by Eric Davis
"Called and talked to Annie about life insurance, she quoted me quickly and will be getting it soon."
We responded:
"So sorry we missed your review of Annie earlier. She is a wonderful part of the Rhonda Greathouse State Farm Team!"
Scott Bradley
March 27, 2023
5
out of
5
rating by Scott Bradley
"100% recommend going here for all insurance dealings. When you do ask for Annie, she's is the sweetest ever wishing I could give her 10/10 stars!"
We responded:
"We gave Annie 10 Stars of 10 Stars for you. Thank you so much for reaching out!"
Sandi Nolte
March 27, 2023
5
out of
5
rating by Sandi Nolte
"We recently moved and wanted to change our insurance and decided to call this agency. We were treated very well and Annie Davis help a great deal with our quote. Thank you all so much for the wonderful experience and we can't wait to continue doing business with you!"
We responded:
"Sandi thanks so much for reaching out. Annie does a great job and we are so proud to have her as a part of Team Greathouse!"
Marilyn Welborn
March 8, 2023
5
out of
5
rating by Marilyn Welborn
"Caring and hands-on State Farm agent. Rhonda helps you with all your insurance needs."
We responded:
"Marilyn, Thank you for the wonderful review and trusting our team with your Insurance needs. "
Ryan Wolf
March 8, 2023
1
out of
5
rating by Ryan Wolf
"Worst insurance company I have ever dealt with."
We responded:
"Hi Ryan, Thank you for your feedback. Unfortunately, With your case we tried to reach out to you on multiple occasions to get the information needed for underwriting without any luck. When you did send in the information to underwriting it was already too late. We will be following up with you to discuss further. "
T Christian
November 18, 2022
5
out of
5
rating by T Christian
"Wonderful people. Professional and a pleasure to do business with. Thank you Savannah for your assistance."
We responded:
"Thank you for the wonderful review recognizing our team especially Savannah! We all strive to go the extra mile to provide you with the customer care that you deserve! It is always our pleasure to be able to assist you with any insurance needs and we look forward to doing so for many years to come!"
Vikki Woodruff
January 31, 2022
5
out of
5
rating by Vikki Woodruff
"Pablo was very helpful and compassionate"
We responded:
"Thank you for the wonderful review."
Ivan Castaneda
January 26, 2022
5
out of
5
rating by Ivan Castaneda
"Pablo is amazing and very professional. Very easy to get in contact with for any of my insurance needs!"
We responded:
"Ivan, Thank you for the great review. We strive to provide excellent service."